If you configure Accelo to close Alarms in Kaseya, this user needs to have permission to close the Alarms. Username - A user which has access to view all the Alarms you want pulled into Accelo. Open the Integration page by clicking your User Profile Icon in the Navigation Bar and selecting Integrations.įill in your connections details before saving: This service can be enabled for local installations via the Server Management menu, but hosted editions of Kaseya can only be enabled via Kaseya support. Connecting Kaseya to AcceloĪccelo's Kaseya integration uses Kaseya's VSA API Service to sync your alerts, and needs to be enabled before the integration can be completed. Your Kaseya configuration options allow you to automatically create clients within Accelo based on the alarm, to email staff members when alerts come in, or automatically clear the alarm when the request has been handled in Accelo. When you resolve or close the ticket in Accelo, the resolution is pushed to Kaseya and the alert cleared.
Easily follow the procedures permitted by the type of request that is generated - such as converting the alert into a support ticket, replying to the customer, or simply closing it.Īutomatically track when your alarm is triggered in Kaseya next to the client record in Accelo, making it easy for technicians to work through the ticket in a way that captures time spent, SLAs and other key details. Pull in your client requests from Kaseya Alarms and provide entry-level support and service in your Accelo Request queue. Integrating Accelo with your Kaseya account gives you a complete dashboard of your IT business. Understand Kaseya’s Integration with Accelo Track and get paid for all the work you do for clients - automatically. Seamlessly manage client security, assets and overall network monitoring in Kaseya while knowing that everything is connected to Accelo’s queue, ticket and billing platform. Not ready to connect? Learn more about Accelo's Kaseya Integration
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